SASSA SRD R370 Grant Appeal Process: Complete Guide
Table of Contents
SASSA SRD R370 Grant Appeal Process: Complete Guide
If your SASSA Social Relief of Distress (SRD) grant application has been declined, you have the right to appeal the decision. This comprehensive guide explains the appeal process, required documentation, and tips to increase your chances of a successful appeal.
Understanding the Appeal Process
The SRD grant appeal process involves submitting a formal request to the Independent Tribunal for Social Assistance Appeals (ITSAA) to review your declined application. It’s important to understand:
- You must submit an appeal within 30 days of receiving your declined status
- Appeals are processed per month - you need to submit a separate appeal for each month your application was declined
- The appeal is different from reconsideration (explained below)
Reconsideration vs. Appeal: What’s the Difference?
Before proceeding with an appeal, it’s important to understand the difference between reconsideration and appeal:
Reconsideration:
- First step after rejection
- Handled by SASSA directly
- Must be submitted within 30 days of rejection
- Generally faster than the appeal process
Appeal:
- Second step if reconsideration is unsuccessful
- Reviewed by the Independent Tribunal (ITSAA)
- Must be submitted within 30 days of reconsideration outcome
- More thorough review process
For most applicants, attempting reconsideration before an appeal is recommended.
Common Reasons for SRD Grant Decline
Understanding why your application was declined is crucial for a successful appeal. Here are common decline reasons and what they mean:
| Decline Reason | Explanation |
|---|---|
| alternative_income_source_identified | Monthly income exceeding R624 detected |
| identity_verification_failed | Personal information doesn’t match Home Affairs records |
| existing_sassa_grant | Already receiving another SASSA grant |
| debtor | Previously received grant money in error |
| nsfas_registered | Registered for NSFAS funding |
| uif_registered | Receiving UIF payments |
| gov_payrol_registered | Employed by a government institution |
| age_outside_range (>60) | Over 60 years old (should apply for Old Age Grant) |
| age_outside_range (<18) | Under 18 years old (not eligible) |
| deceased_record_on_DHA | Listed as deceased in Home Affairs records |
| referred_linked_risk_mobile | Possible fraudulent activity detected |
| referred_safps | Registered with SA Fraud Prevention Services |
Step-by-Step Appeal Process
1. Check Your Status and Decline Reason
Before appealing, check your status and understand why your application was declined:
- Visit https://srd.sassa.gov.za/sc19/status
- Enter your ID number and phone number
- View your status and decline reason
2. Consider Reconsideration First
For quicker resolution, consider applying for reconsideration before appealing:
- Visit the SRD Website
- Click on “Application for Reconsideration”
- Follow the prompts to submit your reconsideration request
- Alternatively, call the SASSA Toll-Free Call Centre: 0800 60 10 11
3. Submit Your Appeal (If Reconsideration Fails)
If reconsideration is unsuccessful or you prefer to go directly to appeal:
- Visit the SRD Appeals Website
- Enter your ID number
- Enter the mobile number used in your application
- Click “Send PIN” to receive a verification PIN via SMS
- Enter the PIN and click “Submit”
- Select the month(s) you want to appeal for
- From the dropdown menu, select the reason for your appeal
- Provide any additional information to support your case
- Click “Submit” to complete the appeal application
4. Track Your Appeal Status
After submitting your appeal:
- Check your appeal status regularly through the SASSA website
- Allow 30-60 days for processing (appeals may take time due to high volumes)
- Continue checking even if it seems to take longer than expected
Documentation to Support Your Appeal
Depending on your decline reason, consider providing the following supporting documentation:
| Decline Reason | Supporting Documentation |
|---|---|
| alternative_income_source_identified | Bank statements showing income below threshold |
| identity_verification_failed | Copy of ID document, affidavit confirming identity |
| uif_registered | Proof of UIF termination |
| gov_payroll_registered | Proof of employment termination |
| deceased_record_on_DHA | Affidavit confirming you are alive |
| nsfas_registered | Proof of NSFAS application withdrawal or rejection |
Email any supporting documentation to srdappeals@sassa.gov.za with your ID number and appeal reference number in the subject line.
Tips for a Successful Appeal
- Be honest - Provide accurate information that addresses the specific reason for decline
- Be thorough - Include all relevant details and supporting documentation
- Be prompt - Submit your appeal within the 30-day window
- Be persistent - Follow up if you don’t receive a response within 60 days
- Be specific - Address the exact reason your application was declined
- Check regularly - Monitor your appeal status frequently
What to Do If Your Appeal is Unsuccessful
If your appeal is unsuccessful:
- Consider if your circumstances have changed since your original application
- Submit a new SRD grant application if you now meet all criteria
- Explore alternative support programs through the Department of Social Development
- Contact the SASSA regional office for in-person assistance
Contact Information for Appeals
For assistance with your appeal:
- Email: srdappeals@sassa.gov.za
- Call Center: 0800 601 011
- WhatsApp: 082 046 8553 (Click to open WhatsApp)
Disclaimer: This information was last updated on April 1, 2025. While we strive to provide accurate and up-to-date information, always verify details with the official SASSA website.