Official SASSA Resources
This comprehensive directory provides official SASSA websites, digital services, government integrations, contact information, emergency support systems, and security resources. Always use official channels for applications, appeals, and other important actions related to your grants.
Official Websites & Digital Services
| Service | Description | URL |
|---|---|---|
| Primary Website | Official SASSA website with comprehensive information | www.sassa.gov.za |
| Online Services Portal | General online services and information portal | services.sassa.gov.za |
| SRD Grant Portal | R350 SRD grant applications, status checks, and appeals | srd.sassa.gov.za |
| SMS Services | Send “Status” to 34277 for grant payment status | SMS: 34277 |
Official Contact Information & Helplines
Primary National Contacts
- National Toll-Free Helpline: 0800 60 10 11 (Monday - Friday, 8:00 - 16:00)
- Head Office: 012 400 2322
- General Enquiries Email: GrantsEnquiries@sassa.gov.za
- Complaints Email: complaints@sassa.gov.za
- Media Enquiries Email: media@sassa.gov.za
- Fraud Reports Email: fraud@sassa.gov.za
Specialized Support Lines
- SRD Grant WhatsApp: 082 046 8553
- Fraud Hotline: 0800 60 10 11 (specify fraud report)
- SMS Status Check: Send “Status” to 34277
Physical Address
SASSA Head Office:
- SASSA House, 501 Prodinsa Building
- Corner Beatrix and Pretorius Street, Pretoria
- Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083
SASSA Provincial Offices
| Province | Phone | Address | |
|---|---|---|---|
| Eastern Cape | 043 707 6335 | GrantsEnquiriesEC@sassa.gov.za | 1st Floor, Waverley Office Park, 3-33 Phillip Frame Road |
| Free State | 051 410 8339 | GrantsEnquiriesFS@sassa.gov.za | African Life Building, 75 St Andrew Street Bloemfontein |
| Gauteng | 011 241 8320 | GrantsEnquiriesGP@sassa.gov.za | 28 Harrison Street, Johannesburg, 2000 |
| KwaZulu-Natal | 033 846 3400 | GrantsEnquiriesKZN@sassa.gov.za | 1 Bank Street, Pietermaritzburg 3201 |
| Limpopo | 015 291 7509 | GrantsEnquiriesLIM@sassa.gov.za | 43 Landros Mare Street, Polokwane, 0699 |
| Mpumalanga | 013 754 9446 | GrantsEnquiriesMP@sassa.gov.za | 18 Ferreira Street, Nelspruit, 1200 |
| Northern Cape | 053 802 4919 | GrantsEnquiriesNC@sassa.gov.za | 95-97 Du Toitspan Road, Kimberley 8300 |
| North West | 018 388 4006 | GrantsEnquiriesnw@sassa.gov.za | SASSA House, University Drive, Mmabatho 2735 |
| Western Cape | 021 469 0235 | GrantsEnquiriesWC@sassa.gov.za | Golden Acre, Adderley Street, Cape Town 8000 |
Additional Provincial Services
- Mobile Offices: Most provinces operate mobile SASSA offices for rural and remote areas
- Community Outreach Programs: Regular visits to communities for grant applications and assistance
- Multi-Language Support: Services available in all official South African languages
Emergency Support and Crisis Helplines
- Emergency Services: 112 (mobile) / 10111 (police) / 10177 (ambulance)
- National Health Hotline: 0800 029 999 (WhatsApp: 0600 123 456)
- SADAG Suicide Crisis Line: 0800 567 567
- DSD Substance Abuse Helpline: 0800 12 13 14 (SMS 32312)
- Presidential Hotline: 17737
Inter-Departmental Services and Coordination
SASSA services are closely integrated with other government departments to ensure efficient delivery and verification:
- Department of Social Development (DSD): Oversight and broader SRD program coordination
- Department of Home Affairs (DHA): Identity verification and death registry checks
- Department of Health (NDoH): Medical assessments for disability and care dependency grants
- Department of Basic Education (DBE): School enrolment verification for Child Support Grant and nutrition programs
Emergency Food and Temporary Shelter Support
SASSA provides short-term assistance through the SRD program for individuals and households facing crises:
- Food Assistance: Food parcels, food vouchers, or short-term cash support
- Temporary Accommodation: Coordinated with provincial DSDs, municipalities, and NGOs
- Community Nutrition and Development Centres (CNDCs): Community-level food relief in partnership with DSD
Social Media Channels
Follow SASSA on these official social media channels for updates:
- Facebook: Official SASSA
- Twitter: @OfficialSASSA
- Instagram: @official.sassa
- YouTube: SASSA Media
Verification and Security Resources
How to Verify Official SASSA Communications
- Always use official channels: www.sassa.gov.za, services.sassa.gov.za, srd.sassa.gov.za
- Use verified social media accounts and official WhatsApp (082 046 8553)
- SASSA will never ask for PINs, OTPs, or banking passwords via phone/SMS/email
- Be skeptical of unsolicited offers, links, or requests for money
Secure Communication Practices
- Look for HTTPS padlock on official websites
- Use verified contact numbers and emails only
- SASSA uses encryption, biometric verification, and secure portals to protect beneficiary data
Report Fraud and Scams
If you suspect fraud related to SASSA grants:
- SASSA Fraud Hotline: 0800 60 10 11 (specify fraud report)
- Email: GrantsEnquiries@sassa.gov.za
- SAPS: Report criminal activity at your nearest police station
- SA Fraud Prevention Service (SAFPS): 0860 101 248 (for identity theft alerts)
Scam Identification & Reporting
- Red flags: requests for money, PINs/OTPs/passwords, urgency tactics, poor grammar/spelling
- Report via hotline/email, National Anti-Corruption: 0800 701 701, or visit a SASSA office
Identity Theft Protection and Recovery
- Safeguard your personal information and documents
- Verify communications through official channels
- If compromised: contact SASSA, file SAPS case, alert SAFPS, check your credit report, inform your bank
Official Staff Identification
- SASSA staff should carry official ID badges; verify via 0800 60 10 11 if unsure
- Never pay for services or share PINs/OTPs/banking passwords with anyone
Fraud and Security Contacts (Quick Reference)
| Service | Contact | Purpose |
|---|---|---|
| SASSA Fraud Hotline | 0800 60 10 11 | Report SASSA-related fraud |
| National Anti-Corruption | 0800 701 701 | Report government corruption |
| SA Fraud Prevention | 0860 101 248 | Identity theft protection |
| Crime Stop | 08600 10111 | Anonymous crime reporting |
Important Notice
SASSA never asks for:
- Money to process your application
- Banking details via social media
- Payments to receive a grant
Always verify information through official SASSA channels. Be cautious of scams and fraudulent activities claiming to be associated with SASSA.
Disclaimer: While we strive to provide accurate links and contact information, official websites and contact details may change. This website is not affiliated with SASSA. For the most up-to-date information, please visit the official SASSA website.