How to Change Your Phone Number for SASSA SRD Grant Applications

How to Change Your Phone Number for SASSA SRD Grant Applications

If you’ve lost your phone, changed your SIM card, or no longer have access to the phone number you used to apply for the SASSA SRD grant, you’ll need to update your contact details in the SASSA system. This guide explains how to change your phone number to ensure you continue receiving notifications and payments.

Common Reasons for Changing Your Phone Number

There are several reasons why you might need to change the phone number registered with your SASSA SRD grant:

• Your phone or SIM card was lost or stolen
• You switched to a different mobile network provider
• You used someone else’s phone number to apply and no longer have access to it
• You’ve changed your phone number for personal reasons
• Your original application had an incorrect phone number

Important: Report a Stolen or Lost Phone Immediately

If your phone was stolen or lost, it’s crucial to report this to SASSA immediately to prevent potential fraud:

1. Visit https://srd.sassa.gov.za/sc19/auth
2. Enter your ID Number
3. By submitting, you confirm that your phone number was changed without permission
4. Confirm your choice with Yes or No
5. You’ll receive a notification stating “Successfully submitted unauthorized cell phone number change report to SASSA”

Method 1: Change Your Phone Number Online (With Application ID)

This is the easiest method if you know your Application ID:

1. Visit the SASSA SRD grant contact details page: https://srd.sassa.gov.za/sc19/contact
2. Enter your 13-digit ID number (without spaces)
3. Enter your 6-digit Application ID
4. Click “Submit”
5. Select “Change Phone Number”
6. Enter your new cell phone number
7. Select the reason for changing your phone number
8. You’ll receive an OTP (One-Time PIN) on your new phone number
9. Enter the OTP and click “Verify PIN”
10. Confirm your request by clicking “Submit”
11. Wait approximately 14 days for SASSA to verify and update your details

You can check if your number has been successfully changed by logging into the SASSA SRD portal after 14 days.

Method 2: Find Your Application ID First

If you don’t know your Application ID but still have access to your old phone number:

1. Visit the SASSA SRD grant status check page: https://srd.sassa.gov.za/sc19/status
2. Enter your ID number (without spaces)
3. Enter your old cell phone number
4. Your Application ID will appear in the first line of the status results
5. Once you have your Application ID, follow the steps in Method 1

Method 3: Visit a SASSA Office (If You Don’t Have Your Application ID or Old Phone)

If you don’t know your Application ID and no longer have access to your old phone number:

1. Visit your nearest SASSA office
2. Bring your South African ID document
3. Inform the SASSA representative that you need to change your phone number for your SRD grant
4. Complete the phone number change request form provided
5. Verify all information is correct before submitting
6. Keep any reference number or proof of your request

Method 4: Contact the SASSA Call Center

If you’re unable to visit a SASSA office:

1. Call the SASSA toll-free helpline at 0800 601 011
2. Explain that you need to change your phone number for your SRD grant
3. Provide your ID number and any other verification information requested
4. Follow the instructions given by the SASSA agent

Checking If Your Phone Number Change Was Successful

After allowing about 14 days for processing, you can verify if your phone number was successfully changed:

1. Visit https://srd.sassa.gov.za/sc19/status
2. Enter your ID number
3. Enter your new phone number
4. If your application details appear, your phone number change was successful

Important Tips and Precautions

• Only use official SASSA channels to change your phone number
• Never pay anyone to change your phone number - the service is free
• Avoid frequent phone number changes as they may cause payment delays
• Ensure your new number is registered in your name and is a South African number
• Double-check all information before submitting to avoid errors
• Keep all reference numbers and confirmation messages
• Allow at least 14 days for the changes to be processed

Common Problems and Solutions

For additional assistance, contact SASSA directly:

• Call Center: 0800 601 011
• WhatsApp: 082 046 8553 (Click to open WhatsApp)
• Email: srd@sassa.gov.za

Disclaimer: This information was last updated on April 1, 2025. While we strive to provide accurate and up-to-date information, always verify details with the official SASSA website.