How to Check Your SRD R350 Grant Status
By SASSA Information Portal Team
Table of Contents
How to Check Your SRD R350 Grant Status
The Social Relief of Distress (SRD) R350 grant provides temporary income support to unemployed individuals in South Africa. After applying, it’s important to regularly check your application status to know if your grant has been approved, when to expect payment, or if there are any issues that need to be resolved.
This guide explains all the available methods to check your SRD R350 grant status.
Method 1: Check Online via the SASSA SRD Website
This is the most reliable and comprehensive method to check your status:
- Visit the official SASSA SRD website: https://srd.sassa.gov.za
- Click on “Check Your SRD Status”
- Enter your South African ID number and the cell phone number you used during application
- Complete the CAPTCHA verification (if prompted)
- Click “Submit” or “Check Status”
- Your current application status will be displayed on the screen
Advantages: The website shows detailed information, including the reason if your application was declined.
Method 2: WhatsApp
SASSA provides a WhatsApp service to check your SRD grant status:
- Save the SASSA SRD WhatsApp number: 082 054 0016 to your contacts
- Open WhatsApp and send a message to this number (Click to open WhatsApp)
- Send “Hi” to start the conversation
- Select the “SRD Grant” option from the menu
- Select “Status Check” from the options
- Enter your ID number when prompted
- Your application status will be sent to you
Advantages: Convenient if you have limited data but use WhatsApp.
Method 3: Check via USSD (No Data Required)
If you don’t have internet access, you can check using USSD:
- Dial *120*3210# on your phone
- Select option 1 for “Social Relief Grant”
- Enter your ID number when prompted
- Your status will be displayed on the screen
Advantages: Works without internet and on basic phones. Standard USSD rates apply.
Method 4: SASSA Toll-Free Number
You can call SASSA directly:
- Call the SASSA toll-free number: 0800 60 10 11
- Follow the voice prompts to select the SRD grant option
- Have your ID number ready
- A SASSA agent will assist you with your status check
Note: Call volumes can be high, so you might experience wait times.
Understanding Your Status Messages
When checking your status, you may see one of the following messages:
| Status Message | What It Means | What To Do |
|---|---|---|
| Application Submitted | Your application has been received and is being processed | Wait for processing to complete |
| Pending | Your application is still being evaluated | Continue checking your status |
| Approved | Your grant has been approved | Wait for payment or check payment status |
| Payment Approved | Payment has been authorized | Payment should be received soon |
| Paid | Payment has been sent to your bank account or collection method | Check your bank account or collection point |
| Bank Details Pending | Your application is approved but bank verification is still needed | Ensure your banking details are correct |
| Declined | Your application was not approved | Check the reason for decline and appeal if appropriate |
If Your Application Is Declined
If your application is declined, the status check will usually provide a reason. Common reasons include:
- Identity Verification Failed: Your ID details couldn’t be verified
- Income Threshold Exceeded: Your income exceeds the R350 per month threshold
- UIF Registered: You’re receiving or eligible for UIF benefits
- NSFAS Recipient: You receive NSFAS funding
- Other Grant Beneficiary: You receive another social grant
- Deceased: ID number is registered as deceased in Home Affairs database
How to Appeal a Declined Application
If you believe your application was incorrectly declined, you have the right to appeal the decision through the Independent Tribunal for Social Assistance Appeals (ITSAA).
➡️ See our detailed guide: How to Appeal a Declined SASSA SRD Grant
Important Note: Appeals generally must be lodged within 30-90 days of receiving your status outcome. Act promptly.
Frequently Asked Questions
Q: How often should I check my status? A: Check at least once a week. SRD status updates typically happen monthly but can change at any time.
Q: What if my status says “Bank Account Verification Failed”? A: Verify that your banking details are correct. If they are, contact your bank to ensure there are no issues with your account.
Q: Why does my status keep showing “Pending”? A: Processing can take time as SASSA verifies your eligibility with multiple databases. Continue checking weekly.
Q: Will I be notified when my status changes? A: SASSA doesn’t always send notifications. It’s best to check your status regularly.
Q: I’ve lost my phone or changed my number. How do I update my contact details? A: If you’ve lost your phone or changed your number, you’ll need to update your contact details with SASSA. See our guide on changing your phone number for step-by-step instructions.
Need Further Assistance?
If you need additional help with checking your SRD grant status, contact SASSA directly:
- Email: grantenquiries@sassa.gov.za
- Facebook: SASSANewsZA
- Twitter: @OfficialSASSA
Remember that all SASSA services are FREE. Never pay anyone who offers to help you check your status or speed up your application.