How to Check Your SRD R350 Grant Status

The Social Relief of Distress (SRD) R350 grant is a critical lifeline for millions of unemployed individuals in South Africa. After you’ve submitted your application, it’s essential to check your status regularly. This will tell you if your grant has been approved, when you can expect payment, or if there are any issues with your application that you need to fix.

This guide provides clear, step-by-step instructions for all official methods to check your SRD R350 grant status.

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Method 1: Check Online via the SASSA SRD Website

This is the most reliable and detailed method to check your application status.

1. Visit the Official SASSA SRD Website: Go to srd.sassa.gov.za
2. Navigate to the Status Check Page: Look for the button labelled “Click here to check online”
3. Enter Your Details: Provide your South African ID number and the cell phone number you used when you applied.
4. Submit Your Request: Click “Submit” to view your status.
5. Review Your Status: The website will display your current application status, including payment dates if approved or a reason if it was declined.

Why this is the best method: The official website provides the most comprehensive information about your application.

Method 2: Check Your Status via WhatsApp

For convenience, you can check your grant status using WhatsApp.

1. Save the SASSA Number: Add the official SASSA WhatsApp number 082 046 8553 to your phone’s contacts.
2. Start the Chat: Open WhatsApp and send “SASSA” to this number.
3. Follow the Prompts: The system will guide you. Reply with “Status Check” when prompted.
4. Provide Your Details: You will be asked to enter your ID number and the mobile number used for your application.
5. Receive Your Status: Your application status will be sent to you directly in the chat.

Advantage: A great option if you have easy access to WhatsApp.

Method 3: Check via USSD (No Data/Internet Required)

If you don’t have internet access, you can use the USSD service.

1. Dial *134*7737# on your mobile phone.
2. Follow the prompts on the screen.
3. You will need to enter your ID number.
4. Your status will be sent to you via SMS.

Advantage: Works on any phone, even without an internet connection. Standard USSD rates may apply.

Method 4: Call the SASSA Toll-Free Number

You can speak to a SASSA representative directly by phone.

1. Call the SASSA Toll-Free Call Centre at 0800 60 10 11.
2. Listen to the voice prompts and select the option for “SRD Grant Status.”
3. Keep your ID number ready to provide to the agent.

Note: This line can be very busy, so you may have to wait. Try calling early in the morning for a shorter wait time.

What To Do Next: Understanding Your Status

Once you have your status, the next step is to understand what it means and what action to take.

If Your Application is Approved

An “Approved” status is great news! Here’s what to look out for:

• Check Payment Dates: Your status will often include a “Pay Day” date. This is when the funds will be available. For the latest monthly schedules, visit our SASSA Payment Dates page.
• No Pay Day? If your status is approved but there’s no payment date, it means payment is processed but not yet released. Check back in a few days.

If Your Application is Declined

A “Declined” status can be frustrating, but it’s important to know why. The status message will include a reason.

Common Reasons for Decline:

• Identity Verification Failed: Your personal details did not match the Department of Home Affairs records.
• Existing Grant: You are already receiving another social grant.
• UIF Registered: You are registered for UIF benefits.
• Income Source Identified: You have an income source that makes you ineligible.

You have the right to appeal this decision! If you believe the reason for the decline is incorrect, you must submit an appeal.

➡️ Learn How to Appeal: Our detailed guide explains the entire process: How to Submit a SASSA Appeal for the SRD Grant

Important: Appeals must be submitted for each month your grant is declined. Act quickly, as there are deadlines.

Other Common Statuses

Changed Your Phone Number or Bank Details?

It is critical to keep your information updated with SASSA to avoid payment delays.

• Phone Number: If you have a new cell phone number, see our guide on How to Change Your SASSA Phone Number.
• Bank Account: To change the bank account where you receive payments, you must update it on the official SASSA SRD website.

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Frequently Asked Questions

Q: How often should I check my SRD status? A: It’s a good practice to check at least once a week. Statuses are updated throughout the month as verifications are completed.

Q: Why is my status still “Pending” for a long time? A: A “Pending” status means SASSA is still verifying your details against various government databases (Home Affairs, UIF, NSFAS). This can sometimes take a few weeks.

Q: Can I check my status for previous months? A: Yes, the online portal allows you to check your status for previous months in the current grant cycle.

Q: What does “Post Office Not Selected” mean? A: This status is from the previous grant cycle. For the current cycle, you must provide a bank account to receive payments.

Further Assistance

For direct queries, you can contact SASSA:

• Email: grantenquiries@sassa.gov.za
• Facebook: SASSANewsZA
• Twitter: @OfficialSASSA

Remember, all official SASSA services are free. Do not pay anyone for assistance with your application or status check.