R390 Grant BLOCKER: Umhlahlandlela Wakho ka-2026 we-Security ye-Voice ID kwa-FNB, Capitec ne-Standard Bank

OKUSHAYISA UVALO ngoMeyi 2026: Amabhange amakhulu aseNingizimu Afrika akhipha isici sokuphepha esiyisibopho se-‘Voice ID’. Lo mhlahlandlela uchaza indlela yokulungisa lokhu ngaphandle kokulahlekelwa isibonelelo sakho se-SASSA R390, ngezixazululo zemizi enomsindo, izinkinga zokukhuluma, nalabo abangenawo ama-smartphone.

Umyalelo we-‘Voice ID’: Kuyini futhi kungani kuyisikhubekiso kuma-Grant e-SASSA?

I-‘Voice ID’ entsha eyisibopho iyithuluzi lokuphepha le-biometric i-FNB, i-Capitec, ne-Standard Bank eziyethula maphakathi no-2026. Umgomo uwukunqanda ukukhwabanisa kwedijithali njengamanje okuntshontsha izigidi kubantu baseNingizimu Afrika. Esikhundleni sokumane uthayiphe i-PIN, i-app yakho yasebhange izokucela ukuthi uqophe izwi lakho usho umshwana othile.

ISouth African Banking Risk Information Centre (SABRIC) ibike ukuthi ukukhwabanisa kwedijithali kusidle imali engaphezu kuka-R700 wezigidi ngo-2025, ngakho amabhange azama ngamandla ukukulungisa lokhu. Kodwa naku okungikhathazayo: lokhu kudala isithiyo esikhulu kubahlomuli be-SASSA. Uma ungeke ukwazi ukuthola ukuqopha ngendlela efanele, ibhange lingase limise i-account yakho, futhi ngeke ukwazi ukuthola i-grant yakho ka-R390.

Lokhu kuzoba yinkinga enkulu kunoma ngubani ohlala endaweni enomsindo, njengasekhaya eligcwele abantu noma emijondolo. Futhi kuyinkinga enkulu kwasebekhulile noma labo abanezinkinga zokukhuluma. Lokhu akulona ushintsho oluvela kwa-SASSA, kodwa wushintsho lwasebhange olushaya kakhulu abantu abathola izibonelelo.

Umhlahlandlela Wakho Wesinyathelo Ngasinyathelo: Vikela Isibonelelo Sakho Ngokusetha i-Voice ID

Kufanele usethe i-Voice ID yakho ukuze uqiniseke ukuthi ungakwazi ngempela ukuthola i-grant yakho ka-R390 lapho uyidinga. Inqubo ithatha cishe imizuzu emihlanu, kodwa udinga uxhumano lwe-internet olungunaphakade.

Isinyathelo soku-1: Buyekeza i-App yakho yaseBhange Ya ku-Google Play Store noma ku-Apple App Store kuqala. Qiniseka ukuthi unenguqulo entsha kakhulu ye-app ye-FNB, i-Capitec, noma i-Standard Bank. Inketho ye-Voice ID ngeke ivele naku-app endala.

Isinyathelo sesi-2: Thola Izilungiselelo Zokuphepha (Security Settings) Vhula i-app bese ungena (login). Bheka ngaphansi kwe-‘Profile’ noma ‘Security.’ Kufanele ubone okuthile okubhalwe ukuthi ‘Voice ID’ noma ‘Voice Biometrics.’ Amabhange amaningi afaka isaziso esikhulu esikrinini ukukusiza ukuthi usithole.

Isinyathelo sesi-3: Thola Indawo Ethule Lona yingxenye lapho abantu abaningi behluleka khona. Umsindo ongemuva uzozakha inkinga ekuqopheni. Ngena ekamelweni elincane, hlala emotweni, noma ubeke ngisho nengubo ewugqinsi phezu kwekhanda lakho nefoni. Udinga ukuvimba umsindo wezimoto, ama-TV, nabanye abantu.

Isinyathelo sesi-4: Qala Inqubo Yokuqopha I-app izokukhombisa umshwana, njengokuthi “Izwi lami liyimfihlo yami.” Bamba ifoni cishe u-15cm ukusuka ebusweni bakho bese uyisho ngokucacile. Khuluma sengathi ukhuluma nomngane. Ungamemezi futhi unganyenyezi. Cishe kuzofanele ukusho izikhathi ezintathu noma ezine ukuze uhlelo lufunde izwi lakho.

Isinyathelo sesi-5: Isiqinisekiso Uma uhlelo selwanelisekile, uzothola umlayezo wesiqinisekiso. Manje i-Voice ID yakho isisebenza. Ngokuzayo lapho uzama ukukhokhela othile noma ushintsha imininingwane yakho, i-app izokucela ukuthi usho lowo mshwana ukuze ufakazele ukuthi nguwe ngempela.

Uma imali yakho ye-grant ingaveli ngemuva kwalokhu kuvuselelwa, kufanele uhlole isimo esisemthethweni ku-SRD R350 Status Check ukuze uqiniseke ukuthi i-SASSA iwuthumele ngempela umkhokhelo.

Ukuxazulula Izinkinga Ezivamile: Imizi Enomsindo, Izinkinga Zokukhuluma, ne-Data

Ngiyazi ukuthi ukusetha lokhu emhlabeni wangempela akulula ngaso sonke isikhathi njengoba amabhange esho. Nansi indlela yokubhekana nezinkinga ezivamile.

Inkinga: Ikhaya lami linomsindo kakhulu. Isixazululo: Zama ukukwenza ebusuku kakhulu noma ekuseni kakhulu lapho wonke umuntu esalele. I-closet noma imoto epakiwe iyindawo enhle yokuthola ukuthula. Ungazami ukukwenza emtholampilo noma erankini lamatekisi ngoba umsindo uzokwenza uhlelo lwenqabe izwi lakho.
Inkinga: Ngiyamalaza noma nginenkinga yokukhuluma. Isixazululo: Lezi zinhlelo zakhelwe ukubona indlela yakho eqondile yokukhuluma. Imfihlo ukungaguquguquki. Sho umshwana ngendlela efanayo ngaso sonke isikhathi. Uma i-app ilokhu yehluleka, shayela ucingo lwebhange losizo. Ngokomthetho kumele bakunikeze enye indlela yokuqinisekisa ukuthi ungubani, nakuba kungase kudingeke uye egatsheni lebhange (branch).
Inkinga: Ngikhathazekile ngezindleko ze-data. Isixazululo: Ukusetha lokhu kudla i-data encane kakhulu, imvamisa engaphansi kuka-5MB. Lokho kungaphansi kwe-voice note eyodwa yemizuzwana engu-30 ku-WhatsApp. Uma ungenayo i-data, zama ukuthola i-Wi-Fi hotspot kahulumeni noma ilabhulali ene-internet yamahhala.

Kuthiwani Uma Ngingenayo i-Smartphone? Ezinye Izindlela Ze-Voice ID

Ngicabanga ngama-30% abahlomuli be-SASSA abasasebenzisa omakhalekhukhwini abancane (feature phones). Awukwazi ukusebenzisa i-app ye-Voice ID, kodwa amabhange kumele akuvumele ukuthi ufinyelele emalinisheni akho.

Uma ungenayo i-smartphone, unezinketho ezimbili:

Usizo Lwasegatsheni (In-Branch Assistance): Lena yindlela yakho engcono kakhulu. Ya egatsheni lakho lase-Capitec noma e-FNB eliseduze uphethe incwadi yakho kamazisi eluhlaza noma i-Smart ID. Tshela umeluleki ukuthi udinga ukusetha i-Voice ID kodwa ungenayo i-smartphone. Bazokusiza ukukwenza mathupha. Lokhu kuvamise ukuxhumanisa izwi lakho nohlelo lwabo lwamabhange ngocingo esikhundleni se-app.
I-USSD namabhange ocingo: Amanye amabhange avumela abantu ukuthi babhalise ngocingo. Ungase udinge ukudayila ikhodi efana no *120*321# bese ulandela imiyalelo. Ibhange lingase likufonele emuva ukuze liqophe izwi lakho ocingweni. Ngaso sonke isikhathi hlola i-website esemthethweni yebhange lakho noma imilayezo ye-SMS ukuze uqiniseke ukuthi usebenzisa inombolo efanele.

Noma ngabe wenzani, ungalinge ucele umuntu ongamazi ukuthi akusize ukusetha lokhu ocingweni lwakhe. Isibonelelo sakho sixhunywe kubunikazi bakho. Uma uvumela omunye umuntu aqophe izwi lakhe ku-account yakho, angantshontsha imali yakho.

Amalungelo Akho Nokuthi Ungathintana Nobani Uma Uvaliwe

Uma usuzame konke futhi usahluleka ukuthola i-grant yakho ka-R390, ungatatazeli. Imali yakho ayinyamalalanga, ivinjwe nje wudonga lokuphepha.

Kuqala, qiniseka ukuthi inkinga ayikho kwa-SASSA. Hlola i-Payment Dates ukuze ubone ukuthi imali ithunyelwe yini. Uma i-SASSA ithi ikhokhiwe, inkinga nakanjani isebhange.

Isinyathelo soku-1: Shayela i-Hotline yeBhange. Lungisa u-ID wakho bese uchaza ukuthi i-Voice ID ayisebenzi.

FNB: 087 575 9404
Capitec: 0860 10 20 43
Standard Bank: 0860 123 000

Isinyathelo sesi-2: Ya eGatsheni (Branch). Uma i-call center ingakwazi ukusiza, udinga ukuya ebhange mathupha. Lokhu kuvame ukuba yindlela esheshayo yokuvula i-account yakho.

Isinyathelo sesi-3: Khuluma no-Ombudsman. Uma ibhange likuphathelisa kabi noma lingakusizi ukuthola imali yakho, ungakhala ku-Ombudsman for Banking Services. Lona wusizo lwamahhala olusiza abantu ukuxazulula izingxabano namabhange abo.

FAQs

Ingabe i-SASSA izongisiza ukusetha i-Voice ID yebhange lami?

Cha, i-SASSA ayihlangene nalokhu. Lona umthetho ovela ebhange lakho, njenge-FNB noma i-Capitec. Kumele ukhulume nebhange ngqo ukuze ukulungise. Umsebenzi we-SASSA uphela uma sebethumele imali ku-account yakho.

Kwenzekani uma ngihluleka ukuqinisekisa i-Voice ID izikhathi eziningi?

Uma wehluleka izikhathi ezintathu, ibhange livamise ukuvala isici sezwi cishe imizuzu engu-15 kuya kwangu-30. Ngemuva kwalokho, kufanele likuvumele usebenzise i-PIN yakho noma likuthumelele i-OTP (one-time password) ocingweni lwakho.

Ngingakwazi ukungayisebenzisi i-Voice ID ngiqhubeke nokusebenzisa i-PIN yami kuphela?

Cha, akukona okokuzikhethela. Amabhange akwenza lokhu kube yisibopho ukuze ahambisane nemithetho emisha yokunqanda ukukhwabanisa. Uma usebenzisa i-app yasebhange, kufanele usethe i-Voice ID.

Ingabe isici esisha se-Voice ID singibiza imali noma i-data?

Ibhange alikukhokhisi imali ngakho, kodwa lisebenzisa i-data encane kakhulu. Kufanele ibe ngaphansi kuka-5MB. Uma ukhathazekile ngezindleko, zama ukuthola i-Wi-Fi yamahhala.

Kwenzekani uma ngisebenzise ifoni yomunye umuntu ukufaka isicelo se-SASSA?

Lokhu kuyingozi. Udinga ukuya ebhange lakho ngokushesha uqiniseke ukuthi i-account yakho ixhunywe kudivayisi yakho. Uma ungenayo ifoni, bacele bakusethele amabhange wasegatsheni noma ocingo.