I-Chatbot Entsha ye-SASSA 'Thandi': Umhlahlandlela ka-2026 Wokweqa i-Robot Uthole Usizo Lwangempela

I-chatbot entsha ye-AI ye-SASSA, u-‘Thandi’, eyethulwe ngoFebhuwari 2026 ukusheshisa imibuzo, esikhundleni salokho idala ukukhungatheka okukhulu kubahlomuli. Lo mhlahlandlela obalulekile udalula amaphutha abucayi e-chatbot futhi unikeza amasu aqinisekisiwe wokweqa i-bot, usebenzise ezinye izindlela zokuxhumana, futhi uthole izimpendulo zangempela ozidingayo mayelana nesibonelelo sakho manje.

I-Revolution ka-‘Thandi’: Umsizi we-AI we-SASSA noma i-Digital Headache Entsha?

Uma njengamanje uvaleleke emjikelezweni wedijithali ne-chatbot entsha ye-SASSA AI u-‘Thandi’, ngiyakuzwa ukuhlupheka kwakho. Sethulwe ngoFebhuwari 2026 ngenhloso yokwenza izinto zibe lula, kodwa asithembeke: isiphenduke udonga phakathi kwakho nemali yakho. Lo mhlahlandlela uwumzamo wami wokukusiza ukuba udlule kulo msindo. Ngizokukhombisa ukuthi kungani i-bot ihluleka futhi, okubaluleke kakhulu, ngikunikeze izinyathelo eziqondile zokuyeqa futhi ukhulume nomuntu mayelana nesimo sakho, izinkokhelo, noma izikhalazo.

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I-SASSA ibize lokhu ngokuthi “igxathu eliya phambili” ekusekeleni umphakathi ngenkathi bethula u-‘Thandi’ ekuqaleni kukaFebhuwari 2026. Isithembiso sasiwukuthi uzothola izimpendulo ezisheshayo, amahora angu-24/7 zemibuzo yakho yesibonelelo. Kodwa ezinkulungwaneni zabantu, lokhu kuphenduke isiphithiphithi esikhulu. Esikhundleni sokuthola usizo, abantu babhajwa ezingxoxweni eziphindaphindwayo ezingayi ndawo.

Ngibona imibiko evela kulo lonke elaseNingizimu Afrika, kusukela eGauteng kuya e-Eastern Cape, lapho u-‘Thandi’ engakwazi ngisho nokuqonda imisho eyisisekelo yesiZulu noma isiXhosa. Inikeza ulwazi oludala futhi ibonakala ilahleka ngokuphelele uma umbuzo wakho unzima kancane. Lokhu akulona nje iphutha elincane lezobuchwepheshe. Kuyinkinga yangempela kubantu abadinga izibonelelo zabo ukuze baphile. Ngibhala lokhu ukuze nginikeze izixazululo i-SASSA engakuniki zona.

Iluphu Yokukhungatheka: Amaphutha Aphezulu ama-5 e-SASSA Chatbot ngoFebhuwari 2026

Ukuze udlule i-bot, kufanele wazi lapho ishaya khona phansi. Ngokusekelwe kulokho abantu abahlangabezana nakho kule nyanga, nazi izizathu ezenza u-‘Thandi’ aqhubeke nokuhluleka:

1. Ayikuqondi ukukhuluma kwabantu. I-AI ibheda kakhulu uma kukhulunywa isilimi noma kuneziphambeko zokubhala. Uma ubuza ukuthi “R370 yami ayikafiki,” ingase ikunikeze nje incazelo ejwayelekile yokuthi luyini uxhaso lwe-SRD.
2. Ayikho indlela yokuphuma. Uma i-bot idideka, ayikuniki ithuba lokukuxhumanisa nomuntu. Iphinda into eyodwa njalo. Kufana nokushaya udonga lwezitini lwedijithali.
3. Isebenzisa izindaba ezindala. Abantu babike ukuthi i-AI inikeza imininingwane yokukhokha yango-2025. Lokhu kuyingozi ngoba kungakuthumela endaweni yokukhokha engafanele.
4. Ayikwazi ukubona ifayela lakho langempela. Ngokungafani ne-portal ye-SRD Status Check, u-‘Thandi’ uvame ukwehluleka ukukutshela noma yini eqondile nge-akhawunti yakho.
5. Iyafekela uma uyidinga kakhulu. Uhlelo luvame ukugcwala kakhulu. Ngezinsuku zokukhokha, i-bot ivame ukungasebenzi noma ibhajwe. Awukwazi ukuthembela kuyo uma izinto ziphuthuma.

Ukweqa i-AI: Izindlela ezi-3 eziQinisekisiwe zokudlula u-‘Thandi’ ukhulume Nomuntu Wangempela

Uma i-robot ihluleka, udinga umuntu. Ungachithi intambama yakho uphikisana ne-AI. Sebenzisa lawa maqhinga ukuze uthole usizo kumuntu ongakusiza ngempela.

Indlela yoku-1: Iqhinga Lamagama Abalulekile (Keywords). I-Bots ivame ukuhlelelwa ukuthi ikudlulisele kumuntu uma usebenzisa amagama athile. Ungazihluphi ngokuchazela u-Thandi yonke indaba yakho. Vele uthayiphe "Khuluma ne-agent", "Umuntu ozimele", noma "Isikhalazo". Kwenza lokhu kabili noma katsathu ngokulandelana. Akusona isiqinisekiso esiphelele, kodwa kuvame ukudala ukuthi uhlelo lufake kulayini obukhoma.

Indlela yesi-2: Ukufonela i-Call Centre Ngokuqondile. Eqela eceleni i-website ubambe ucingo. I-SASSA National Call Centre (0800 60 10 11) iseyindlela yakho engcono kakhulu. Nansi indlela engingayenza ngayo ngo-2026:

• Fona ngo-8 ekuseni sharp. Uma ulinda kuze kube semini, uzolinda ocingweni unomphela.
• Bamba umazisi (ID) wakho esandleni. Ungenzi i-agent ikulinde ngenkathi usafuna i-ID yakho.
• Khuluma iqiniso ngokushesha. Shono into efana nalena: “Igama lami ngingu-[Igama], inombolo ye-ID [ID]. Isibonelelo sami se-SRD sikaFebhuwari 2026 sigunyaziwe kodwa angikhokhelwanga.”

Indlela yesi-3: Ukuvakashela Ngokwakho. Uma inkinga yakho iyimbi kakhulu, njengokuntshontshwa komazisi noma imininingwane yasebhange engeke ibuyekezwe, i-chatbot ngeke ikulungise lokho. Udinga ukuya ehhovisi le-SASSA noma e-Thusong centre. Ngiyazi ulayini mude, kodwa ingxoxo yemizuzu eyishumi ne-agent engabona isikrini sakho ibaluleke kakhulu kunezinsuku ezintathu zokulwa ne-bot.

Indlela Endala Isabusa: Kungani Izindlela ze-SASSA Zendabuko Ziyindlela Yakho Engcono kakhulu ngo-2026

I-SASSA iphusha lobu buchwepheshe obusha, kodwa izindlela ezindala zisathenjelwa kakhulu. Isiphithiphithi sika-‘Thandi’ sikhombisa ukuthi “okusha” akuhlali kukhona okungcono. Nansi indlela yokusebenzisa iziteshi ezisebenzayo:

• I-SASSA Call Centre (0800 60 10 11): Lena iseyindlela engcono kakhulu yokuthola usizo. Ungakwazi ukuxoxa ngenkinga uze uyixazulule.
• I-SASSA WhatsApp Status Check (082 046 8553): Ungakudidi lokhu ne-chatbot entsha. Le nombolo iyithuluzi elilula. Ayi- “chat” nawe, futhi lokho kuyinto enhle. Ugcina inombolo, uthumele igama lakho, bese icela i-ID yakho. Kushesha kakhulu futhi ikunika isimo sakho se-SRD R370 ngaphandle kwedrama.
• I-imeyili yoMnyango Wezokuthuthukiswa Komphakathi (grantenquiries@sassa.gov.za): Uma inkinga yakho ingaphuthumi, sebenzisa i-imeyili. Ikunikeza ubufakazi obubhaliwe. Sebenzisa isihloko esicacile esithi “SRD Grant Appeal for ID: [Inombolo yakho ye-ID]”. Chaza inkinga bese ufake nezitatimende zakho zasebhange. Kuthatha izinsuku ezimbalwa, kodwa umuntu emnyangweni othile uzoyifunda ngempela. Uma ubhekene nesibonelelo esaliwe, lokhu kungcono kakhulu kunokukhuluma ne-bot. Ungabheka futhi Umhlahlandlela wethu we-Appeals ukuze uthole usizo olwengeziwe.

FAQs

Iyini i-chatbot entsha ye-AI ye-SASSA u-‘Thandi’?

U-‘Thandi’ yi-artificial intelligence chatbot ethulwe yi-SASSA ngoFebhuwari 2026. Idizayinelwe ukuphendula imibuzo yabahlomuli ngokuzenzakalelayo ku-website ye-SASSA. Inhloso yayo wukunciphisa isibalo sezingcingo, kodwa njengamanje inezinkinga zokuqonda imibuzo.

Ngingayeqa kanjani i-chatbot u-‘Thandi’ ukuze ngikhulume nomuntu?

Indlela ephumelelayo wukweqa i-chatbot ufonele i-SASSA National Call Centre ku-0800 60 10 11. Uma uku-chat, zama ukuthayipha ‘speak to an agent’ noma ‘human representative’ kaningi.

Ingabe le-AI entsha iyafana nenombolo ye-WhatsApp ye-SASSA?

Cha, ayafani. I-chatbot entsha u-‘Thandi’ iyithuluzi lokuxoxa ku-website. Inombolo ye-WhatsApp ye-SASSA (082 046 8553) isetshenziselwa kuphela ukuhlola isimo sesibonelelo se-SRD futhi ithenjelwa kakhulu.

Kungani i-chatbot ye-SASSA inganginiki impendulo yangempela ngenkokhelo yami?

I-chatbot inamandla amancane. Ivame ukungakwazi ukungena emininingwaneni yakho yangempela yesibonelelo ngesikhathi samanje. Inikeza kuphela izimpendulo ezijwayelekile ezifakwe kuyo.

I-chatbot inginike ulwazi olungelona iqiniso. Ngenzeni?

Ungathathi isinyathelo ngolwazi oluvela ku-chatbot ngaphandle kokuluqinisekisa ngeziteshi ezisemthethweni. Fona ku-0800 60 10 11 ukuze uqinisekise noma yini oyitshelwe yi-bot.

Ngingayisebenzisa i-chatbot ukufaka isikhalazo (appeal)?

Cha, i-chatbot u-‘Thandi’ ayikwazi ukwenza izikhalazo zezibonelelo. Izikhalazo kumele zifakwe ku-website esemthethweni ye-Independent Tribunal for Social Assistance Appeals (ITSAA).