Ungayishintsha Kanjani Inombolo Yakho Yocingo Yezicelo Zesibonelelo se-SASSA SRD
Table of Contents
Ungayishintsha Kanjani Inombolo Yakho Yocingo Yezicelo Zesibonelelo se-SASSA SRD
Uma ulahlekelwe ifoni yakho, ushintshe i-SIM khadi yakho, noma ungasakwazi ukufinyelela enombolweni yocingo oyisebenzise ukufaka isicelo sesibonelelo se-SASSA SRD, uzodinga ukubuyekeza imininingwane yakho yokuxhumana ohlelweni lwakwaSASSA. Lo mhlahlandlela uchaza ukuthi ungayishintsha kanjani inombolo yakho yocingo ukuqinisekisa ukuthi uqhubeka nokuthola izaziso nezinkokhelo.
Izizathu Ezivamile Zokushintsha Inombolo Yakho Yocingo
Kunezizathu eziningana zokuthi kungani ungase udinge ukushintsha inombolo yocingo ebhaliswe nesibonelelo sakho se-SASSA SRD:
- Ifoni yakho noma i-SIM khadi ilahlekile noma yebiwe
- Ushintshele komunye umhlinzeki wenethiwekhi yeselula
- Usebenzise inombolo yocingo yomunye umuntu ukufaka isicelo futhi awusakwazi ukuyifinyelela
- Ushintshe inombolo yakho yocingo ngenxa yezizathu zakho zomuntu siqu
- Isicelo sakho sokuqala sasinayo inombolo yocingo engalungile
Okubalulekile: Bika Ifoni Entshontshiwe Noma Elahlekile Ngokushesha
Uma ifoni yakho yebiwe noma ilahlekile, kubalulekile ukubika lokhu kwaSASSA ngokushesha ukuvimbela ukukhwabanisa okungenzeka:
- Vakashela https://srd.sassa.gov.za/sc19/auth
- Faka Inombolo yakho Kamazisi
- Ngokuthumela, uqinisekisa ukuthi inombolo yakho yocingo ishintshwe ngaphandle kwemvume
- Qinisekisa ukukhetha kwakho ngo-Yebo noma Cha
- Uzothola isaziso esithi “Successfully submitted unauthorized cell phone number change report to SASSA” (Umbiko wokushintshwa kwenombolo kamakhalekhukhwini okungagunyaziwe uthunyelwe ngempumelelo kwaSASSA)
Indlela 1: Shintsha Inombolo Yakho Yocingo Ku-inthanethi (Nge-Application ID)
Lena yindlela elula kakhulu uma uyazi i-Application ID yakho:
- Vakashela ikhasi lemininingwane yokuxhumana yesibonelelo se-SASSA SRD: https://srd.sassa.gov.za/sc19/contact
- Faka inombolo yakho kamazisi enezinhlamvu ezingu-13 (ngaphandle kwezikhala)
- Faka i-Application ID yakho enezinhlamvu ezingu-6
- Chofoza u-“Submit”
- Khetha “Shintsha Inombolo Yocingo” (“Change Phone Number”)
- Faka inombolo yakho entsha kamakhalekhukhwini
- Khetha isizathu sokushintsha inombolo yakho yocingo
- Uzothola i-OTP (One-Time PIN) kufoni yakho entsha
- Faka i-OTP bese uchofoza u-“Verify PIN”
- Qinisekisa isicelo sakho ngokuchofoza u-“Submit”
- Linda cishe izinsuku ezingu-14 ukuze uSASSA aqinisekise futhi abuyekeze imininingwane yakho
Ungahlola ukuthi inombolo yakho ishintshwe ngempumelelo yini ngokungena engosini ye-SASSA SRD ngemva kwezinsuku ezingu-14.
Indlela 2: Thola i-Application ID Yakho Kuqala
Uma ungayazi i-Application ID yakho kodwa usakwazi ukufinyelela enombolweni yakho yocingo endala:
- Vakashela ikhasi lokuhlola isimo sesibonelelo se-SASSA SRD: https://srd.sassa.gov.za/sc19/status
- Faka inombolo yakho kamazisi (ngaphandle kwezikhala)
- Faka inombolo yakho endala kamakhalekhukhwini
- I-Application ID yakho izovela emgqeni wokuqala wemiphumela yesimo
- Uma usunayo i-Application ID yakho, landela izinyathelo kuNdlela 1
Indlela 3: Vakashela Ihhovisi LakwaSASSA (Uma Ungenayo i-Application ID Yakho Noma Ifoni Endala)
Uma ungayazi i-Application ID yakho futhi ungasakwazi ukufinyelela enombolweni yakho yocingo endala:
- Vakashela ihhovisi lakwaSASSA eliseduze nawe
- Phupha umazisi wakho waseNingizimu Afrika
- Yazisa omele uSASSA ukuthi udinga ukushintsha inombolo yakho yocingo yesibonelelo sakho se-SRD
- Gcwalisa ifomu lesicelo lokushintsha inombolo yocingo elinikeziwe
- Qinisekisa ukuthi lonke ulwazi lulungile ngaphambi kokuthumela
- Gcina noma iyiphi inombolo yesithenjwa noma ubufakazi besicelo sakho
Indlela 4: Thintana Nesikhungo Sezingcingo SakwaSASSA
Uma ungeke ukwazi ukuvakashela ihhovisi lakwaSASSA:
- Shayela inombolo yosizo yamahhala yakwaSASSA ku-0800 601 011
- Chaza ukuthi udinga ukushintsha inombolo yakho yocingo yesibonelelo sakho se-SRD
- Nikeza inombolo yakho kamazisi nanoma yiluphi olunye ulwazi lokuqinisekisa oluceliwe
- Landela imiyalelo enikezwe ngumeleli wakwaSASSA
Ukuhlola Ukuthi Ukushintshwa Kwenombolo Yakho Yocingo Kuphumelele Yini
Ngemva kokuvumela cishe izinsuku ezingu-14 ukuba kucutshungulwe, ungaqinisekisa ukuthi inombolo yakho yocingo ishintshwe ngempumelelo yini:
- Vakashela https://srd.sassa.gov.za/sc19/status
- Faka inombolo yakho kamazisi
- Faka inombolo yakho yocingo entsha
- Uma imininingwane yesicelo sakho ivela, ukushintshwa kwenombolo yakho yocingo kuphumelele
Amathiphu Abalulekile Nezinyathelo Zokuphepha
- Sebenzisa kuphela iziteshi ezisemthethweni zakwaSASSA ukushintsha inombolo yakho yocingo
- Ungalokothi ukhokhele muntu ukushintsha inombolo yakho yocingo - insizakalo imahhala
- Gwema ukushintsha inombolo yocingo njalo ngoba kungase kubangele ukubambezeleka kwezinkokhelo
- Qinisekisa ukuthi inombolo yakho entsha ibhaliswe egameni lakho futhi iyinombolo yaseNingizimu Afrika
- Hlola kabili lonke ulwazi ngaphambi kokuthumela ukuze ugweme amaphutha
- Gcina zonke izinombolo zesithenjwa nemiyalezo yesiqinisekiso
- Vumela okungenani izinsuku ezingu-14 ukuze izinguquko zicutshungulwe
Izinkinga Ezivamile Nezixazululo
| Inkinga | Isixazululo |
|---|---|
| Umyalezo othi “Kwehlulekile” (“Failed”) lapho uzama ukushintsha inombolo | Linda amahora angu-24 bese uzama futhi, noma thintana nenombolo yosizo yakwaSASSA |
| I-OTP ayitholakalanga | Qinisekisa ukuthi inombolo yakho entsha iyasebenza futhi ifakwe kahle |
| Uhlelo luthi “irekhodi alitholakalanga” (“record not found”) | Thintana nenombolo yosizo yakwaSASSA ukuze uqinisekise isimo sesicelo sakho |
| Awukwazi ukufinyelela enombolweni endala ukuze uthole i-Application ID | Vakashela ihhovisi lakwaSASSA mathupha uphethe umazisi wakho |
Ukuze uthole usizo olwengeziwe, thintana noSASSA ngokuqondile:
- Isikhungo Sezingcingo: 0800 601 011
- I-WhatsApp: 082 046 8553 (Chofoza ukuvula i-WhatsApp)
- I-imeyili: srd@sassa.gov.za
Umusho wokuzihlangula: Lolu lwazi lugcine ukubuyekezwa ngo-April 1, 2025. Nakuba silwela ukuhlinzeka ngolwazi olunembile nolwakamuva, hlala uqinisekisa imininingwane kwiwebhusayithi esemthethweni yakwaSASSA.