Ingosi Yolwazi YakwaSASSA

Ukuxazulula Izinkinga Zokuhlola Isimo SakwaSASSA

Ukuxazulula Izinkinga Zokuhlola Isimo SakwaSASSA

By Ithimba LeNgosi Yolwazi LakwaSASSA

4 min read

Table of Contents

Ukuxazulula Izinkinga Ezivamile Zokuhlola Isimo SakwaSASSA

Ukuhlola isimo sakho sesibonelelo se-SASSA SRD ngokuvamile kuqondile, kodwa ngezinye izikhathi ungase uhlangabezane nezinkinga. Lo mhlahlandlela uhlinzeka ngezixazululo zezinkinga ezivame kakhulu abafaki zicelo ababhekana nazo.

Inkinga 1: Ukungayitholi i-OTP / i-PIN nge-SMS

Lapho uhlola isimo sakho ku-inthanethi noma ufaka isikhalazo, uSASSA uthumela i-One-Time Pin (OTP) enombolweni yakho yocingo ebhalisiwe ukuze kuqinisekiswe. Uma ungayitholi:

  • Izimbangela Ezingaba Khona:
    • Inombolo yocingo engalungile ebhaliswe kwaSASSA.
    • Ukubambezeleka kwenethiwekhi noma isignali ebuthakathaka.
    • Inkinga yesikhashana ngohlelo lwe-SMS lwakwaSASSA.
    • Ibhokisi lokungenayo lefoni yakho lingase ligcwale.
  • Izixazululo:
    1. Qinisekisa Inombolo Yocingo: Hlola kabili ukuthi uSASSA unayo inombolo yakho kamakhalekhukhwini elungile, esebenzayo. Uma ingalungile, uzodinga ukubuyekeza imininingwane yakho yokuxhumana.
    2. Hlola Isignali: Qinisekisa ukuthi unokuxhumana okuhle kwenethiwekhi. Iya endaweni enesignali engcono uma kunesidingo.
    3. Linda: Ukuminyana kwenethiwekhi kungabangela ukubambezeleka. Linda imizuzu engu-5-10.
    4. Cela Futhi: Sebenzisa inketho ethi “Thumela i-Pin Futhi” (“Resend Pin”) kwiwebhusayithi (linda imizuzu embalwa ngaphambi kokuzama). Ungaceli izikhathi eziningi kakhulu ngokulandelana okusheshayo.
    5. Sula Ibhokisi Lokungenayo le-SMS: Sula imiyalezo emidala uma isitoreji se-SMS sefoni yakho sigcwele.
    6. Qala Kabusha Ifoni: Ngezinye izikhathi ukuqalisa kabusha okulula kungaxazulula izinkinga zenethiwekhi.
    7. Zama Kamuva: Uma inkinga iqhubeka, uhlelo lwakwaSASSA lungase lube matasa kakhulu noma lube nezinkinga zesikhashana. Zama ukuhlola futhi kamuva (isb., ngezikhathi ezingematasa kakhulu).

Inkinga 2: Amaphutha Kwiwebhusayithi Ye-SRD (isb., “Error”, “Failed to Fetch”, Ayilayishi)

Iwebhusayithi yakwaSASSA ye-SRD (srd.sassa.gov.za) ngezinye izikhathi ingase ibonise amaphutha noma yehluleke ukulayisha:

  • Izimbangela Ezingaba Khona:
    • Inani elikhulu labasebenzisi eligcwalisa ngokweqile amaseva akwaSASSA (ikakhulukazi phakathi namaviki okukhokha).
    • Izinkinga zesiphequluli (i-cache, amakhukhi, izandiso).
    • Ukuxhumeka kwe-inthanethi okungekuhle.
    • Ukulungiswa kwewebhusayithi okuhleliwe noma okungahleliwe.
  • Izixazululo:
    1. Zama Futhi Kamuva: Lokhu ngokuvamile kuyisixazululo esingcono kakhulu, ikakhulukazi ngezikhathi ezimatasa kakhulu. Linda imizuzu engu-30 noma amahora ambalwa bese uzama ukufinyelela kusayithi futhi.
    2. Hlola Ukuxhumeka Kwe-inthanethi: Qinisekisa ukuthi i-Wi-Fi yakho noma idatha yeselula isebenza kahle. Zama ukulayisha amanye amawebhusayithi.
    3. Sula I-cache Yesiphequluli Namakhukhi: I-cache ephelelwe yisikhathi ingabangela izinkinga zokulayisha. Sula i-cache yesiphequluli sakho namakhukhi bese uzama futhi.
    4. Zama Esinye Isiphequluli/Idivayisi: Khipha izinkinga eziqondene nesiphequluli ngokusebenzisa esinye isiphequluli (isb., i-Chrome, i-Firefox, i-Edge) noma uzame kusuka kwenye idivayisi (enye ifoni, ithebulethi, noma ikhompyutha).
    5. Khubaza Izandiso Zesiphequluli: Ezinye izandiso (njengezivimbeli zezikhangiso) zingase ziphazamise. Zama ukuzikhubaza okwesikhashana.
    6. Hlola Izinkundla Zokuxhumana ZakwaSASSA: Bheka amakhasi asemthethweni akwaSASSA e-Twitter noma e-Facebook (@OfficialSASSA, SASSANewsZA) ukuze uthole izimemezelo mayelana nokuphazamiseka noma ukulungiswa kwewebhusayithi.

Inkinga 3: Isimo Esibambeke Kokuthi “Kusalindile” Isikhathi Eside

Abafaki zicelo abaningi bathola ukuthi isimo sabo sihlala sithi “Kusalindile” amaviki noma ngisho nezinyanga:

  • Izimbangela Ezingaba Khona:
    • Inani elikhulu lezicelo ezidinga ukuqinisekiswa.
    • Ukubambezeleka ekuhlolweni kokuqinisekiswa kwamanye amakhompyutha (UMnyango Wezasekhaya, i-UIF, i-SARS).
    • Icala lakho lingase lidinge ukubuyekezwa okwengeziwe.
  • Izixazululo:
    1. Ukubekezela: Ukuqinisekiswa kuyinqubo eyinkimbinkimbi. Isimo esithi “Kusalindile” sisho ukuthi uSASSA usaqhubeka nokucubungula isicelo sakho. Qhubeka nokuhlola masonto onke.
    2. Qinisekisa Ukuthi Imininingwane Ilungile: Hlola kabili ukuthi yonke imininingwane yakho yomuntu siqu neyasebhange ethunyelwe kwaSASSA inembile. Imininingwane engalungile ingabangela ukubambezeleka okukhulu.
    3. Hlola Ukufaneleka: Qinisekisa kabusha ukuthi uhlangabezana nayo yonke imibandela yokufaneleka yesibonelelo se-SRD.
    4. Gwema Ukufaka Isicelo Kabusha: Ungathumeli isicelo esisha uma esakho sisalindile, njengoba lokhu kungabangela ukudideka okwengeziwe nokubambezeleka.
    5. Thintana NoSASSA (Kuphela uma kubambezeleke ngokweqile): Uma isimo sakho sihlale sisalindile izinyanga ezimbalwa ngaphandle koshintsho, ungase uthintane noSASSA ukuze uthole isibuyekezo, kodwa zilungiselele izimpendulo ezijwayelekile mayelana nokuhlolwa okuqhubekayo. Gxila ekuhloleni isimo se-inthanethi kuqala.

Inkinga 4: Imininingwane Yomuntu Engalungile Eboniswayo

Ngezinye izikhathi, ukuhlolwa kwesimo kungase kubonise ulwazi olungalungile oluxhunywe kumazisi wakho:

  • Izimbangela Ezingaba Khona:
    • Iphutha lokuthayipha phakathi nesicelo sokuqala.
    • Ulwazi oludala kukhombuyutha yakwaSASSA noma kwenye ikhompuyutha kahulumeni.
  • Izixazululo:
    1. Thintana NoSASSA Ngokushesha: Udinga ukuthintana noSASSA ngokuqondile ukuze ulungise imininingwane yomuntu engalungile. Shayela inombolo yamahhala (0800 60 10 11) noma vakashela ihhovisi lendawo uphethe umazisi wakho ukuze uchaze inkinga. Lokhu ngokuvamile akunakulungiswa ku-inthanethi.

Inkinga 5: Ikhodi Ye-USSD Ayisebenzi (1203210#)

Ukushayela ikhodi ye-USSD kungase kwehluleke:

  • Izimbangela Ezingaba Khona:
    • Isignali yenethiwekhi ebuthakathaka.
    • Umoya-mali owanele (amanye amanethiwekhi angase akhokhise nge-USSD, nakuba ngokuvamile imahhala kwaSASSA).
    • Inkinga yesikhashana ngesango le-USSD noma uhlelo lwakwaSASSA.
    • Ukushayela ikhodi engalungile.
  • Izixazululo:
    1. Hlola Isignali: Qinisekisa ukuxhumana okuhle kwenethiwekhi.
    2. Hlola Umoya-mali: Qinisekisa ukuthi unomoya-mali omncane okhona, uma kwenzeka.
    3. Qinisekisa Ikhodi: Hlola kabili ukuthi ushayela u-*120*3210# kahle.
    4. Zama Futhi Kamuva: Izinkinga zenethiwekhi noma zohlelo ngokuvamile zingezesikhashana.
    5. Sebenzisa Ezinye Izindlela: Uma i-USSD ihluleka njalo, sebenzisa izindlela zeWebhusayithi noma ze-WhatsApp uma kungenzeka.

Inkinga 6: Ukuhlola Nge-WhatsApp Akuphenduli

Insizakalo ye-WhatsApp yakwaSASSA ingase ingaphenduli:

  • Izimbangela Ezingaba Khona:
    • Inombolo ye-WhatsApp engalungile elondoloziwe. Inombolo esemthethweni ngu-082 054 0016.
    • Insizakalo ye-WhatsApp yakwaSASSA ingase iphazamiseke okwesikhashana noma imatasa kakhulu.
    • Ukungathumeli igama elingukhiye lokuqala elifanele (isb., “Hi”).
    • Ukuxhumeka kwakho kwedatha kungase kuvaliwe.
  • Izixazululo:
    1. Qinisekisa Inombolo: Qinisekisa ukuthi unayo inombolo ye-WhatsApp yakwaSASSA elungile, esemthethweni elondoloziwe: 082 054 0016.
    2. Hlola Idatha: Qiniseka ukuthi idatha yakho yeselula noma i-Wi-Fi iyasebenza.
    3. Thumela Igama Elingukhiye Elifanele: Qala ingxoxo ngokumane uthumele u-“Hi” noma “Status”.
    4. Linda bese Uzama Futhi: Insizakalo ingaba matasa. Linda isikhashana bese uzama ukuthumela umyalezo futhi.
    5. Sebenzisa Ezinye Izindlela: Thembela kwiwebhusayithi noma i-USSD uma i-WhatsApp iqhubeka nokungaphenduli.

Uma uzame lezi zinyathelo zokuxazulula izinkinga futhi usabhekene nezinkinga eziphikelelayo, cabangela ukuthintana noSASSA ngokuqondile ngenombolo yabo yamahhala 0800 60 10 11 noma uvakashele ihhovisi lendawo ukuze uthole usizo [Umthombo: sassagrants.co.za, sassa-status.co.za]. Khumbula ukusebenzisa njalo iziteshi ezisemthethweni.

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