Ukuxazulula Izinkinga Zokuhlola Isimo SakwaSASSA

Ukuxazulula Izinkinga Ezivamile Zokuhlola Isimo SakwaSASSA

Ukuhlola isimo sakho sesibonelelo se-SASSA SRD ngokuvamile kuqondile, kodwa ngezinye izikhathi ungase uhlangabezane nezinkinga. Lo mhlahlandlela uhlinzeka ngezixazululo zezinkinga ezivame kakhulu abafaki zicelo ababhekana nazo.

Inkinga 1: Ukungayitholi i-OTP / i-PIN nge-SMS

Lapho uhlola isimo sakho ku-inthanethi noma ufaka isikhalazo, uSASSA uthumela i-One-Time Pin (OTP) enombolweni yakho yocingo ebhalisiwe ukuze kuqinisekiswe. Uma ungayitholi:

• Izimbangela Ezingaba Khona:
  • Inombolo yocingo engalungile ebhaliswe kwaSASSA.
  • Ukubambezeleka kwenethiwekhi noma isignali ebuthakathaka.
  • Inkinga yesikhashana ngohlelo lwe-SMS lwakwaSASSA.
  • Ibhokisi lokungenayo lefoni yakho lingase ligcwale.
• Izixazululo:
  1. Qinisekisa Inombolo Yocingo: Hlola kabili ukuthi uSASSA unayo inombolo yakho kamakhalekhukhwini elungile, esebenzayo. Uma ingalungile, uzodinga ukubuyekeza imininingwane yakho yokuxhumana.
  2. Hlola Isignali: Qinisekisa ukuthi unokuxhumana okuhle kwenethiwekhi. Iya endaweni enesignali engcono uma kunesidingo.
  3. Linda: Ukuminyana kwenethiwekhi kungabangela ukubambezeleka. Linda imizuzu engu-5-10.
  4. Cela Futhi: Sebenzisa inketho ethi “Thumela i-Pin Futhi” (“Resend Pin”) kwiwebhusayithi (linda imizuzu embalwa ngaphambi kokuzama). Ungaceli izikhathi eziningi kakhulu ngokulandelana okusheshayo.
  5. Sula Ibhokisi Lokungenayo le-SMS: Sula imiyalezo emidala uma isitoreji se-SMS sefoni yakho sigcwele.
  6. Qala Kabusha Ifoni: Ngezinye izikhathi ukuqalisa kabusha okulula kungaxazulula izinkinga zenethiwekhi.
  7. Zama Kamuva: Uma inkinga iqhubeka, uhlelo lwakwaSASSA lungase lube matasa kakhulu noma lube nezinkinga zesikhashana. Zama ukuhlola futhi kamuva (isb., ngezikhathi ezingematasa kakhulu).

Inkinga 2: Amaphutha Kwiwebhusayithi Ye-SRD (isb., “Error”, “Failed to Fetch”, Ayilayishi)

Iwebhusayithi yakwaSASSA ye-SRD (srd.sassa.gov.za) ngezinye izikhathi ingase ibonise amaphutha noma yehluleke ukulayisha:

• Izimbangela Ezingaba Khona:
  • Inani elikhulu labasebenzisi eligcwalisa ngokweqile amaseva akwaSASSA (ikakhulukazi phakathi namaviki okukhokha).
  • Izinkinga zesiphequluli (i-cache, amakhukhi, izandiso).
  • Ukuxhumeka kwe-inthanethi okungekuhle.
  • Ukulungiswa kwewebhusayithi okuhleliwe noma okungahleliwe.
• Izixazululo:
  1. Zama Futhi Kamuva: Lokhu ngokuvamile kuyisixazululo esingcono kakhulu, ikakhulukazi ngezikhathi ezimatasa kakhulu. Linda imizuzu engu-30 noma amahora ambalwa bese uzama ukufinyelela kusayithi futhi.
  2. Hlola Ukuxhumeka Kwe-inthanethi: Qinisekisa ukuthi i-Wi-Fi yakho noma idatha yeselula isebenza kahle. Zama ukulayisha amanye amawebhusayithi.
  3. Sula I-cache Yesiphequluli Namakhukhi: I-cache ephelelwe yisikhathi ingabangela izinkinga zokulayisha. Sula i-cache yesiphequluli sakho namakhukhi bese uzama futhi.
  4. Zama Esinye Isiphequluli/Idivayisi: Khipha izinkinga eziqondene nesiphequluli ngokusebenzisa esinye isiphequluli (isb., i-Chrome, i-Firefox, i-Edge) noma uzame kusuka kwenye idivayisi (enye ifoni, ithebulethi, noma ikhompyutha).
  5. Khubaza Izandiso Zesiphequluli: Ezinye izandiso (njengezivimbeli zezikhangiso) zingase ziphazamise. Zama ukuzikhubaza okwesikhashana.
  6. Hlola Izinkundla Zokuxhumana ZakwaSASSA: Bheka amakhasi asemthethweni akwaSASSA e-Twitter noma e-Facebook (@OfficialSASSA, SASSANewsZA) ukuze uthole izimemezelo mayelana nokuphazamiseka noma ukulungiswa kwewebhusayithi.

Inkinga 3: Isimo Esibambeke Kokuthi “Kusalindile” Isikhathi Eside

Abafaki zicelo abaningi bathola ukuthi isimo sabo sihlala sithi “Kusalindile” amaviki noma ngisho nezinyanga:

• Izimbangela Ezingaba Khona:
  • Inani elikhulu lezicelo ezidinga ukuqinisekiswa.
  • Ukubambezeleka ekuhlolweni kokuqinisekiswa kwamanye amakhompyutha (UMnyango Wezasekhaya, i-UIF, i-SARS).
  • Icala lakho lingase lidinge ukubuyekezwa okwengeziwe.
• Izixazululo:
  1. Ukubekezela: Ukuqinisekiswa kuyinqubo eyinkimbinkimbi. Isimo esithi “Kusalindile” sisho ukuthi uSASSA usaqhubeka nokucubungula isicelo sakho. Qhubeka nokuhlola masonto onke.
  2. Qinisekisa Ukuthi Imininingwane Ilungile: Hlola kabili ukuthi yonke imininingwane yakho yomuntu siqu neyasebhange ethunyelwe kwaSASSA inembile. Imininingwane engalungile ingabangela ukubambezeleka okukhulu.
  3. Hlola Ukufaneleka: Qinisekisa kabusha ukuthi uhlangabezana nayo yonke imibandela yokufaneleka yesibonelelo se-SRD.
  4. Gwema Ukufaka Isicelo Kabusha: Ungathumeli isicelo esisha uma esakho sisalindile, njengoba lokhu kungabangela ukudideka okwengeziwe nokubambezeleka.
  5. Thintana NoSASSA (Kuphela uma kubambezeleke ngokweqile): Uma isimo sakho sihlale sisalindile izinyanga ezimbalwa ngaphandle koshintsho, ungase uthintane noSASSA ukuze uthole isibuyekezo, kodwa zilungiselele izimpendulo ezijwayelekile mayelana nokuhlolwa okuqhubekayo. Gxila ekuhloleni isimo se-inthanethi kuqala.

Inkinga 4: Imininingwane Yomuntu Engalungile Eboniswayo

Ngezinye izikhathi, ukuhlolwa kwesimo kungase kubonise ulwazi olungalungile oluxhunywe kumazisi wakho:

• Izimbangela Ezingaba Khona:
  • Iphutha lokuthayipha phakathi nesicelo sokuqala.
  • Ulwazi oludala kukhombuyutha yakwaSASSA noma kwenye ikhompuyutha kahulumeni.
• Izixazululo:
  1. Thintana NoSASSA Ngokushesha: Udinga ukuthintana noSASSA ngokuqondile ukuze ulungise imininingwane yomuntu engalungile. Shayela inombolo yamahhala (0800 60 10 11) noma vakashela ihhovisi lendawo uphethe umazisi wakho ukuze uchaze inkinga. Lokhu ngokuvamile akunakulungiswa ku-inthanethi.

Inkinga 5: Ikhodi Ye-USSD Ayisebenzi

Ikhodi ye-USSD endala noma engatholakali ingase yehluleke:

• Izimbangela Ezingaba Khona:
  • Isignali yenethiwekhi ebuthakathaka.
  • Umoya-mali owanele (amanye amanethiwekhi angase akhokhise nge-USSD, nakuba ngokuvamile imahhala kwaSASSA).
  • Inkinga yesikhashana ngesango le-USSD noma uhlelo lwakwaSASSA.
  • Ukushayela ikhodi engalungile.
• Izixazululo:
  1. Hlola Isignali: Qinisekisa ukuxhumana okuhle kwenethiwekhi.
  2. Hlola Umoya-mali: Qinisekisa ukuthi unomoya-mali omncane okhona, uma kwenzeka.
  3. Hlola Umthombo: Amakhodi amafushane namamenyu angashintsha. Uma ikhodi ivela kokuthunyelwe okudala noma esithombeni, sebenzisa iwebhusayithi esemthethweni ye-SRD noma inombolo yosizo.
  4. Zama Futhi Kamuva: Izinkinga zenethiwekhi noma zohlelo ngokuvamile zingezesikhashana.
  5. Sebenzisa Ezinye Izindlela: Uma i-USSD ihluleka njalo, sebenzisa izindlela zeWebhusayithi noma ze-WhatsApp uma kungenzeka.

Inkinga 6: Ukuhlola Nge-WhatsApp Akuphenduli

Insizakalo ye-WhatsApp yakwaSASSA ingase ingaphenduli:

• Izimbangela Ezingaba Khona:
  • Inombolo ye-WhatsApp engalungile elondoloziwe. Inombolo yamanje ye-SRD esohlwini lukahulumeni ngu-082 046 8553.
  • Insizakalo ye-WhatsApp yakwaSASSA ingase iphazamiseke okwesikhashana noma imatasa kakhulu.
  • Ukungathumeli igama elingukhiye lokuqala elifanele (isb., “Hi”).
  • Ukuxhumeka kwakho kwedatha kungase kuvaliwe.
• Izixazululo:
  1. Qinisekisa Inombolo: Qinisekisa ukuthi ulondoloze inombolo yamanje ye-SASSA SRD WhatsApp esohlwini lukahulumeni: 082 046 8553.
  2. Hlola Idatha: Qiniseka ukuthi idatha yakho yeselula noma i-Wi-Fi iyasebenza.
  3. Thumela Igama Elingukhiye Elifanele: Qala ingxoxo ngokumane uthumele u-“Hi” noma “Status”.
  4. Linda bese Uzama Futhi: Insizakalo ingaba matasa. Linda isikhashana bese uzama ukuthumela umyalezo futhi.
  5. Sebenzisa Uhlu Oluphelele: Landela umhlahlandlela wethu wokuthi wenzeni uma i-SASSA WhatsApp ingaphenduli ukuze uthole izixazululo eziphephile.
  6. Sebenzisa Ezinye Izindlela: Sebenzisa iwebhusayithi esemthethweni noma inombolo yosizo uma i-WhatsApp ingaphenduli.

Uma inkinga iqhubeka, thintana ne-SASSA ku-0800 60 10 11 noma uvakashele ihhovisi lendawo. Le nombolo ivela eziteshini ze-SASSA ezishicilelwe uhulumeni. Sebenzisa njalo iziteshi ezisemthethweni.